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Frequently Asked Questions
Find answers to common questions about our instruments and services
Do your instruments come with a warranty?
Yes, all new instruments include a one-year manufacturer warranty covering defects in materials and workmanship.
Are the instruments inspected before shipping?
Every instrument undergoes a professional multi-point inspection and setup by our technicians to ensure it is play-ready upon arrival.
Can I track my order once it has shipped?
Absolutely. You will receive a confirmation email with a tracking number as soon as your order leaves our warehouse.
Do you offer international shipping?
Currently, we ship to the continental United States, Canada, and select European countries.
Is it safe to ship delicate instruments like guitars or violins?
We use specialized, climate-controlled packaging and heavy-duty reinforced boxes designed specifically for musical instruments.
Do you offer financing options?
Yes, we partner with several providers to offer flexible monthly payment plans at checkout.